Support Details, Tech Support Anger Management

We get a lot of client emails saying “so and so doesn’t seem to work for me” and other random bugs. If we can’t seem to replicate it locally, the next question we send is “what browser, OS are you viewing it on?”. Depending on a clients technical skills they may or may not be able to provide you with details you want. Problem solved! Send them to http://supportdetails.com/ and have them send you an email and you’ll receive all the necessary information so that you can replicate the environment they are using. Nice and simple and a great idea. It’ll make it easier for both parties. You can even send a url prefilled with your email and their name and email, so your client just needs to follow your link and hit send (ie http://supportdetails.com/?sender_name=Jessica&sender=email@sender.com&recipient=email@recipient.com).

LINK: http://supportdetails.com/

Xenocode Browser Sandbox – Run any browser from the web

A handy site, that lets you run a variety of the most popular browsers and versions directly from their website. All you need to do is install a plugin, then click on the browser you want to test and it will load the browser for you to use. Very useful for IE6 testing. Of course if you need to test it across platforms you’ll need to use browsershots or similar service. Only for the PC though.

LINK: http://www.xenocode.com/browsers/

15 Essential Checks Before Launching Your Website

A very concise checklist of items that should be mandatory for any website QA process. Definitely best practices. Please follow them!!